These Terms & Conditions (“Terms”) govern your access to and use of the LoKey website (the “Site”), including any purchases made through our online store. By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

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1) Important Safety Notice & Disclosures

Consult a healthcare professional before use, especially if you have a medical condition or take prescription medications.

• Do not use if you are pregnant or nursing.

• Do not combine with alcohol, drugs, or medications unless approved by your healthcare provider.

• Products may cause drowsiness or delayed effects. Do not drive, operate machinery, or perform safety-sensitive tasks after use.

• For adults 21+ only. Keep out of reach of children and pets.

• Do not resell or redistribute where prohibited.

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FDA Notice: Statements on this Site have not been evaluated by the U.S. Food and Drug Administration. LoKey products are not intended to diagnose, treat, cure, or prevent any disease, and are not intended to affect the structure or function of the human body.

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You agree that you are solely responsible for your use of any product purchased from LoKey and for discussing product use with your healthcare provider as appropriate.

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2) Eligibility & Age Verification

You must be 21 years of age or older to access or purchase from this Site. By using the Site, you represent and warrant that you meet this requirement and that purchasing and possessing these products is legal where you live.

LoKey may use third-party tools to help verify age and identity where permitted or required. If we cannot verify eligibility, we may cancel your order.

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3) Federally Legal Products & State Restrictions

LoKey sells products intended to be federally lawful and ships only where permitted. Laws and enforcement vary by location and can change without notice. You are responsible for ensuring the legality of purchase, possession, and use in your jurisdiction.

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We reserve the right to refuse service, restrict shipments, or cancel orders when we believe an order may violate applicable law or our policies.

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4) Orders, Pricing, and Availability

All orders are subject to acceptance and availability. We may limit quantities, refuse orders, or cancel transactions at our discretion—including if we suspect fraud, resale activity, or underage purchase attempts.

Prices, promotions, product descriptions, and availability may change at any time. If we correct an error (including pricing or product information), we may cancel or adjust an order and notify you using the contact information you provided.

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5) Returns and Refunds

Returns and refunds are governed by our Shipping, Returns & Refund Policy, which is incorporated into these Terms. Please review it before purchasing.

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6) Shipping, Risk of Loss & Delivery Issues

Products are shipped via third-party carriers. Title and risk of loss transfer to you once the package is delivered to the carrier (to the extent permitted by law). LoKey is not responsible for carrier delays, delivery failures caused by incorrect address information, or events outside of our control.

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If you believe your package is lost or delayed, contact support and we’ll help you investigate with the carrier.

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7) Prohibited Uses

You agree not to use the Site or products in a way that violates any law or these Terms. Prohibited actions include:

• Attempting to purchase for or provide products to anyone under 21

• Using the Site for fraudulent, abusive, or unlawful activity

• Copying, scraping, or attempting to interfere with the Site or its security

• Posting content that is defamatory, threatening, harassing, obscene, or infringes intellectual property

LoKey may suspend or permanently block access to the Site for violations.

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8) User Content (Reviews, Comments, Messages)

If you submit reviews or content, you represent that it is accurate, lawful, and your own. You grant LoKey a non-exclusive right to use, reproduce, and display submitted content for marketing or site operation purposes.

No medical claims: Do not post content claiming a product diagnoses, treats, cures, or prevents any disease. Content that includes prohibited claims may be removed.

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9) Third-Party Services and Links

The Site may include third-party tools or links. LoKey is not responsible for third-party websites, services, or their privacy practices. Use them at your own discretion.

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10) Disclaimer of Warranties

The Site and products are provided “as is” and “as available” to the fullest extent permitted by law. LoKey makes no warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

We do not guarantee uninterrupted or error-free Site access.

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11) Limitation of Liability

To the maximum extent permitted by law, LoKey and its owners, employees, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products.

In any event, LoKey’s total liability for any claim will not exceed the amount you paid to LoKey for the product(s) giving rise to the claim.

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Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

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12) Indemnification

You agree to defend, indemnify, and hold harmless LoKey and its affiliates from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site or products.

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13) Dispute Resolution, Arbitration & Class Action Waiver

Mandatory Arbitration: Any dispute or claim relating to the Site, products, or these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, unless prohibited by law.

• Arbitration will be conducted on an individual basis only.

• No class actions and no class arbitration are permitted.

• The arbitrator may award relief only to the individual party seeking relief.

• Each party is responsible for its own attorneys’ fees unless a statute or agreement provides otherwise.

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Jury Trial Waiver: If a dispute is not arbitrated and proceeds in court, you and LoKey waive the right to a jury trial to the extent permitted by law.

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14) Force Majeure

LoKey is not liable for delays or failures caused by events outside our reasonable control, including natural disasters, carrier disruptions, outages, supply shortages, changes in law, government actions, or other unforeseen events.

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15) Governing Law

These Terms are governed by the laws of the state where LoKey operates, without regard to conflict-of-law principles, except where federal law applies.

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16) Changes to These Terms

We may update these Terms at any time by posting a revised version on this page. Continued use of the Site after changes means you accept the updated Terms.

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17) Contact

Questions about these Terms can be sent to:
[insert LoKey support email]